IT Support and Administration in the Manufacturing Sector
Client:
An American corporation specialising in the production and sale of various types of products
Industry:
Manufacturing
Country:
USA
Service:
IT Support
Challenge
The client approached us with a need for comprehensive IT support. They recognised that, not being IT specialists themselves, it would be challenging to stay abreast of technological advancements, implement improvements, or simply ensure the highest quality of the solutions they were using. Therefore, they sought a partner who would understand their needs and the challenges they face daily, and help them meet these challenges.
Solution
As part of our comprehensive collaboration, we offered the client:
- Remote and local IT support for users
- Management and supervision of IT services
- Support for the IT department in planning operational and investment expenditures, as well as in administering IT contracts and suppliers
- Management of utilised applications and maintaining software documentation
- Ongoing IT inventory management
- Coordination of the warehouse network infrastructure development project
- Technological support for warehouse positions
- Coordination of the helpdesk process and logistical support for IT equipment repairs
- Management of IT infrastructure and support in expanding it to new areas
Impact
We provide these services to approximately 3,100 users across eight locations in Poland and around 60 users in Ukraine. By utilising these services, the client can more effectively manage all the necessary operational IT components, including strategy, processes, hardware, data, and human resources.
Summary
