Tools

Software development

  • OnTime Scrum, JIRA or Leankit Kanban Dashboard – for project management.
  • SVN/ GIT code repository, Visual Studio + Visual SVN add-in, TFS, SharePoint (custom list; document library) – for code creation and review.

Software support

  • Typically we use our own system, enabling the smooth provision of technical support services based on the ITIL methodology.
  • We can also use any other tool you request (e.g. BMC Remedy Action Request System, CA Services, IBM Tivoli.

Communication and collaboration

  • Microsoft SharePoint or SalesForce.com – used as a user front-end controlling the incident process workflows, managing registers and assets lists and providing access to the knowledge database and Help Desk & asset inventory reports.
  • Google Apps for Work, Skype, GoToMeeting – for communication and collaboration.

We can also adapt to any other environment that you prefer.