KPI for software development

While delivering your idea using the Agile Dev Factory approach, we work according to your requirements and specification as regards KPI. Examples of KPIs we can use are listed below.


Metric name


Velocity; Story cycle time; Estimation Accuracy; Quality of Development; Quality of Code


Customer acceptance testing (CAT) cycle time; Defects per release cycle; Defects per story point; Test cases run; Design Efficiency; Design On–Time Delivery; Defects Rejection Rate; Post Production Test Efficiency

Incident Management

Incidents Responded to within the SLO Target; Incidents Resolved within the SLO Target; Incidents Open for longer than 90 days; First Contact Resolution Rate; Incidents Open for longer 30 Days;

Change Management

Timely Delivery, Change Success

Request Management

Open Requests Older than 90 days; Request Fulfillment Rate

Problem Management

Pending Candidates older than 2 weeks


Percentage of completed migrations; Migrations completed in less than 8 working hours; All Overdue migrations; Overdue migrations by technical team; Number of migrations per person; Number of migrations per path; Pending migrations; Upcoming migrations; Capacity allocation

See what knowledge management tools and technics we use while working on your project.